Terms & Conditions

 

Reservations

In order to confirm an individual booking, we require our guests to pay a non-refundable deposit of Euro 250 per person. We will hold the reservation for up to 7 days to allow the guest time to send the deposit payment. The balance will be required at least 45 days prior to the date of arrival in order to guarantee the booking. If a booking is made less than 45 days before arrival, full payment is required in advance to confirm the booking.

Cancellation Policy

If the cancellation occurs 90 days or more from the date of arrival the deposit may be used towards a future booking within 1 year of the initial booking. If the cancellation occurs 45-90 days from the date of arrival, the deposit is forfeited. If the cancellation occurs less than 45 days for any reason the deposit/ payment will be forfeited. In the case of a late arrival for any reason (eg.: flight delay or cancellation), there will be no refund for unused services.

Payment

Deposits and payments from overseas must be paid by bank transfer in Euro or credit card (Visa or Mastercard) at this time. The transfer cost from the sending bank must be paid by the sender.
It is the responsibility of the sender to ensure that the full payment arrives at our bank.

Bank account details are available on request : info(@)blacksanddive.com
Payment at the resort for extra services can be made in cash (Rupiah or Euros) or credit card (Visa or Mastercard).

Traveler’s cheques are not accepted at this time.
For further information, please read “What money should I bring?” in the FAQ section of our website.

Tripadvisor Reviews:

What Every Dive Resort Should Strive to Be

"This was a phenomenal dive trip and we will be back here on our next visit to Lembeh. Thanks again to Bruce, Fung, and all of the wonderful staff who made our vacation a fantastic one!"

Scallywag81 on TripAdvisor

Three times is not enough...

"In the 20+ years that we've been diving, in about the same number of different countries, there was only one other place where we went back a second time. But Black Sand? Oh we just couldn't stay away!"

Katrien V on TripAdvisor

Idyllic Resort Set in Middle of Lembeh’s Best Diving

"Bruce was often present at meal time, and he is a wealth of knowledge about all things diving, especially Lembeh and critter identification. We really enjoyed our discussions with him. The dive staff was outstanding."

Doug F on TripAdvisor

Missing it Already and Can't Wait to Return!

"We visited Black Sand for the second time because we could not have imagined having better hosts than Bruce and Fung as well the number and variety of great dive sites."

Brown C on TripAdvisor

Address:

Black Sand Dive Retreat

Kel. Kasawari, Bitung
Lembeh Strait
North Sulawesi, Indonesia
Tel:
+62 (0)821-9969-5992
+62 (0)853-4043-3665
[email protected]